Return & Exchange Policy

Last updated: August 2026

We want your little one to love what they wear. If something isn't quite right, here's how our exchange process works.

Exchange Window

You may request an exchange within 7 days of receiving your order. Requests made after this window unfortunately cannot be accepted.

Exchanges Only

At this time, Primora Kids offers exchanges only — we do not offer cash or online refunds. You're welcome to exchange your item for a different size, colour, or another product of equal value.

Condition of Items

To be eligible for an exchange, items must be:

• Unused, unwashed, and unworn
• In their original packaging with all tags attached
• Free of stains, odours, or damage not present at the time of delivery

Shipping Costs

Return shipping for eligible exchanges is covered by Primora Kids — you won't be charged for sending the item back to us.

How to Request an Exchange

1. Contact us via WhatsApp or email within 7 days of delivery, quoting your order number.
2. Let us know the reason for the exchange and your preferred replacement (size, colour, or product).
3. We'll arrange a pickup for the item and confirm once it's received and inspected.
4. Once approved, your replacement item will be shipped out to you.

Non-Exchangeable Items

Certain items, such as those marked as final sale or made-to-order, may not be eligible for exchange. This will be clearly indicated on the product page.

Questions?

Reach out to us via Contact Us and we'll guide you through the process.